|
|
|
|
|
|
|
|
|
| Recent News |
Sat, May 31, 2008
MyProBB 2.3
Sun, Mar 30, 2008
MyProBB 2.1
Tue, Feb 26, 2008
MyProBB 2.0
Sun, Feb 24, 2008
MyProBB 1.9
Sat, Feb 16, 2008
MyProBB 1.8
Sun, Feb 03, 2008
MyProBB 1.7
Sat, Jan 05, 2008
MyProBB 1.6
Wed, Aug 08, 2007
MyProBB 1.5
Fri, Jul 06, 2007
MyTaskFocus 1.1
Fri, Jul 06, 2007
VerifyMyPC 2.6
Fri, Jul 06, 2007
MyUpdate Toolkit 1.4
Mon, Jun 25, 2007
MyProBB 1.4
Tue, Jun 19, 2007
Logo Program
Tue, Jun 19, 2007
MyTaskFocus 1.0
Wed, Jun 13, 2007
MyUpdate Toolkit 1.3
 RSS Feed [?]
Available news collections
|
|
|
|
| Technical Support Tools |
Where software exists, technical support is inevitable. The Support Tools are
designed to aid in diagnosing problems so that they can be fixed. If you are
requesting technical support, you may be referred to this page.
Some CubicleSoft products integrate Support Tools and are included during
product installation. Other products are Support Tools ready - can use
Support Tools but are not part of the installed version for various reasons.
You can distinguish between the two types by each product's associated
logos:
Crash Reporting
When an application crashes, you generally see something like this:
Most users simply click the "Don't Send" button because they have learned that
sending error reports does not work - bugs don't get fixed.
Learn more
about why Windows Error Reporting (WER) doesn't work.
Enters the Crash Reporting tool. Unlike the Microsoft dialog that users have
learned to ignore, this one is different and more informative:
This tool integrates with the CubicleSoft servers to send error reports that
actually work. Error reports actually arrive in my e-mail inbox:
To use this Support Tool, download and extract the ZIP file into the directory
where the CubicleSoft application that is crashing resides. Then go about
using the application. When it crashes again, the Support Tool will appear.
Be fairly descriptive and observant of precisely what you were doing at the
time of the crash.
Download the Crash Reporting Support Tool
Works on Windows 2000/XP/2003/Vista
Remote Support
This support tool is currently not included with any product. Remote Support
allows CubicleSoft Core to provide live, interactive remote technical support
for those situations where resolving the problem without actually seeing it
happen is difficult or impossible.
You must have an existing invitation or a basic contract to use the Remote
Support system. The contract cost is $35 per hour (minimum 15 minutes). Call
before obtaining a contract!
NOTES: This tool works through most corporate firewalls. While connected,
CubicleSoft Core will interact with your desktop. Remote Support is always
conducted simultaneously over the phone. Only install the Remote Support
Drivers if told to do so.
Download and Run the Remote Support Tool
Works on all versions of Windows
Download and Install the Remote Support Drivers
Works on Windows 2000/XP/2003/Vista
|
|
|
|
|
